Need help returning your item? find out all the conditions for returns of purchases made at a physical store or at www.mjd.pt.

Telephone: 229 820 742 or pecas@mjd.pt

If you have purchased a product at our store, you have 14 days in a row to return your order.

You can do this by going to our physical store, or filling out the form explaining the reason for the return and one of our employees will contact you to collect the material at the address to be designated.

RETURN CONDITIONS ARE AS FOLLOWS:

- Place the products to be returned together with your IBAN in the original packaging or equivalent. Make sure that the box is well sealed and that all products are securely packaged.

- Return Term: Up to the 14th consecutive day, from the day of delivery.

- The part must not show any signs of use, and must have the mark made by MJD, and there can be no signs of internal / external handling of the part.

- The refund will be made by bank transfer and within 14 days of receiving the returned products.

- In the case of return, MJD does not cover any additional cost, such as immobilization of the vehicle, labor costs for assembly / disassembly or cost for the collection of the packaging, except for some exceptions, namely in the case of error by MJD or inoperability of product.

1. Orders

1.1. When placing an order in the online store, the customer remains bound by the terms of the articles selected by him within five days from the date of the order. After this period, Metais Jaime Dias reserves the right to update the values ​​of the articles. In this case, and after the five days, if the customer wishes to complete the purchase, he will have to assume the updated value and visible in the online store at the time of order confirmation.

1.2. The customer must register at the online store, or enter as a guest, and must accept the General Terms and Conditions.

1.3. The filling in of data and the provision of information by the customer, as well as the respective verification, are the exclusive responsibility of the customer.

1.4. The online store provides the following payment methods: Credit Card, PayPal, Bank Transfer and ATM.

1.5. After confirmation of the order by the customer, Metais Jaime Dias will confirm it through an email sent to the customer.

1.6. Within 24 hours after sending an electronic message to the customer, payment for the order will be confirmed by Metais Jaime Dias, and the respective invoice with the purchased items will be issued and sent to the customer.

1.7. Confirmation of payment by Metais Jaime Dias, within the indicated period, without any opposition from the end customer, is assumed, contractually, as acceptance of the order.

1.8. Any customer is authorized to cancel the order within a maximum of 14 days after the date of delivery of the order, under the right of free resolution (Decree-Law No. 24/2014, of 14 February).

2. Shipment of the order

2.1. Metais Jaime Dias assumes only the timely and correct shipment of the product by the carrier, and is not responsible for the delays caused by it. The estimated time for sending the order in the online store is therefore not binding.

2.2. Metais Jaime Dias will send the order to the customer between 12 and 15 business days after receiving the payment, the transportation time being the full responsibility of the carrier hired for this purpose.

2.3. The customer can track the shipment of the order through the tracking link of the carrier responsible for its shipment. After confirmation of payment of the order, a link will be sent to the customer, by email, allowing the order to be tracked. From here the customer can follow the entire process, from the Metais Jaime Dias factory to the delivery of the order at the address previously indicated by the customer.

2.5. If the customer is not available at the time of delivery, it is your full responsibility to contact the carrier and arrange a new delivery date. The carrier's contact details can be found in the delivery attempt notice left in the customer's mailbox.

By accepting the Terms and Conditions on this website, the user now consents to the collection and computer processing of their data, authorizing that they are inserted and kept, for the necessary time, on an appropriate basis. The data controller is Metais Jaime Dias.

The personal data provided by the user is intended for various actions such as those described in "Cookies Policy". Pursuant to Law No. 67/98, of 26 October, users are guaranteed access to their data and may request in writing to update, correct or delete it, by sending a letter to this address: Rua do Sanguinhal, s / n, 4745-201 Guidões, or through the email address: geral@mjd.pt.

Metais Jaime Dias takes the privacy of its customers and users very seriously, complying with the European legislation in force in terms of the processing of personal data and privacy.

Metais Jaime Dias adopts the best practices in order to protect users' data against possible unauthorized and unauthorized access or use.

The data collected on this website are intended to:

- Customize the website according to localization / language preferences so that it is more convenient for users to navigate this website;

- Responding to contact requests from users;

- Collect and analyze anonymous traffic data, via external statistical services, that allow us to improve this website.

The data collected on this website are not provided by Metais Jaime Dias to external entities and are used only to satisfy user requests, respond to contacts or product communication.